How-To
The how-to library
Every office how-to in one place. Search it, or browse by what you're trying to do.
Nothing here matches that — try another word, or search answers.kw.com for Command specifics.
Get paid & transactions
How to get paid
From Opportunity to money in your account — the five steps and where checks go.
Opportunity & Lone Wolf workflow
The full eight-step flow from new contact to submitted compliance documents, with the official KW guide linked at every step.
Transaction paperwork checklist
Exactly which signed contracts to submit at listing, pending, and closed — the 48-hour rule.
Command & your database
The two KW apps
Command App is your business in your pocket; the KW App is the one your clients use. What each does and how to set both up.
Import your phone contacts into Command
Two minutes on the Command App moves your whole phone book into your database — the foundation of everything.
Complete your Marketing Profile
Fill it in once and every Design, email, and page brands itself. Do this before touching any marketing tool.
Put your database on a SmartPlan
Automatic follow-up so the people you know keep hearing from you.
Marty Miller's 66 Day Challenge
Prefer watching to reading? Command taught click by click by a KW-approved national trainer — one short video a day, from profile setup to a database that runs itself.
Scott Le Roy's Command Courses
A focused playlist of Command trainings from the tech-support team half of KW uses — and their channel behind it covers nearly every other tool too.
Command, piece by piece
Submit a commission request
Offer accepted? The exact clicks from Offers & Commissions to Submit — and the fields that lock after.
Deal fell through — terminate cleanly
The commission termination request, the earnest money release, and keeping the client for the next one.
Log a conversation in 60 seconds
Note, next task, tag — from your phone, before you start the car. The habit behind the whole Launch Plan.
Add a contact the right way
Met someone new? The four fields that matter, the tag, and the 48-hour follow-up task.
Move a deal through phases
Keeping the Opportunities board honest — and what "under contract" triggers the moment you drag the card.
Lead generation
Marketing & social
Set up your business social profiles
Facebook Business Page, Instagram professional, LinkedIn, Google Business Profile — plus the branding rules to stay compliant.
SocialBAY (Back At You)
Automated social posting the office pays for — get your account, connect your pages, let it run.
Canva Pro & Gemini — free with @kw.com
Your KW Google account unlocks Canva's enterprise plan with KW templates, and Google's Gemini AI.
Headshots, logos & the style guide
$50 headshots with Autumn, official KW logos, and the rules for cards, signs, and posts.
MLS & boards
How to use MIBOR & the BLC
Where to log in, what connectBLC does, FOREWARN safety verification, and the rest of the tools your dues already pay for.
FOREWARN — verify before you meet
Free with MIBOR: identity, criminal history, and ownership checks from just a phone number, before every first meeting.
License renewal & CE
The Indiana rules in one place — 12 hours a year, the 30-hour new-broker course, the 3-year renewal — and the free CE your dues already cover.
Joining a board — MIBOR, THAAR, or Bloomington
We're members of all three. Which one fits your market, and how to join it.
Business tools & courses
Agent Needs Analysis
Twenty statements, three minutes — get a personal prescription from what the office and KW already offer.
MREA Economic Model
Work backwards from the income you want to the weekly activities that earn it. Two views: Simple and Advanced (30/30/40).
Value Squared
Articulating your value to clients — the KW course built for the post-settlement world.
Buyer presentations — Breakthrough 120
The course session on running your buyer consultation — the appointment that turns a conversation into a signed buyer. Opens in Connect; sign in with your KW login.
Listing presentations — Breakthrough 120
The course session on delivering a listing presentation that wins the agreement. Opens in Connect; sign in with your KW login.