← All how-tos

Office how-to · Command, piece by piece

Deal fell through? Terminate it cleanly

Deals die — inspections, financing, cold feet. What separates pros is how cleanly they unwind one. Ten minutes now keeps your pipeline honest and your file audit-proof.

  1. Submit the commission termination request in Command. Open the Opportunity → Offers & Commissions → terminate the commission request. Official steps: Submit a Commission Termination Request.
  2. Handle the earnest money. If KW holds the EM, a mutual release means the money moves — submit the EM Request with the signed release so the MCA team can disburse correctly.
  3. Upload the termination paperwork (mutual release, termination form) to the Opportunity's checklist so compliance closes the loop.
  4. Don't lose the people. A dead deal isn't a dead client — set a follow-up task on the contact, keep them on their SmartPlan, and stay in the conversation. Half of terminated buyers buy something else within the year.
Not sure the termination is clean? Disputes over earnest money are broker territory — Broker Hotline before anyone signs anything.

Last reviewed: September 2026.